Comments on: A Lesson in Customer Service: Canada Computers

By: Jason

Jason — Wed, 27 Jan 2010 18:05:28 +0000

It’s unfortunate that you were sold the wrong product, but especially with CC, I think buyer beware definitely applies. Apple can afford to have excellent customer service because of their high margins and that’s what they’re known for – as far as I know, CC doesn’t have a reputation for that. Apple also has to draw the line somewhere, as a restocking fee applies for any opened products.

As well, sorry to hear about the car accident, but this is one of those instances where it’s disappointing that they couldn’t bend the rules for you, but at the same time, if they did, where would they draw the line? It may be that store managers haven’t been empowered to make those decisions. Hope you get some resolution to your issue.

By: Steven

Steven — Mon, 25 Jan 2010 15:37:28 +0000

Consult your lawyer already. Don’t go on Judge Judy though, I have a feeling she’d lay the smack down on you.

By: Marc Cizravi

Marc Cizravi — Mon, 25 Jan 2010 04:12:40 +0000

I assumed that iMacs used desktop ram – my mistake, I’m sure you’ve made one or two. It turns out that the newer iMac’s use laptop ram (fewer pins and much smaller), I don’t think it was an unreasonable error. I’m sure whatever it is that you do with your time you do it oh so perfectly, without any error.

I don’t see how complacency has anything to do with anything that’s happened here. Does it seem unreasonable for a retailer not to bend their policy (slightly) for someone who’s made several return visits and spent much money with them? It happens every day, everywhere, it just didn’t happen that day at that time, and just not for me. It’s not so much about what happened but how it happened; I wouldn’t be writing anything if I didn’t think that I was treated poorly.

It’s cute that you want to be anonymous though, I wonder what you’re hiding

By: random

random — Sun, 24 Jan 2010 23:25:27 +0000

wow, you say that you work in the apple store and you don’t even know what RAM to buy.. bravo..

here’s a quote from your own site (things that annoy me)

“Complacency: this is something that breeds mediocrity; the drive to be adequate, the drive to be regular, the imperative that maintains the norm. People who are happy with the status quo, are those who stagnate and create nothing but problems for the rest of us. They’re the first to complain during an economic crisis, the first to bitch when something doesn’t go their way, and the first to cry as soon as they run into the slightest of obstacles – the complacent of the planet drive our problems, exclusively.”

and here you are complaining about CC not going an extra mile for you because you are trying to return an item passed the due date?

By: duh

duh — Fri, 22 Jan 2010 03:44:42 +0000

what do you expect when you shop at CC?

they are owned by corrupt chinese people.

they probably wont even reply to you because the email is too long. plus, it’s in english.